We send you an email to inform you when your order has been dispatched. If a tracked service was selected during checkout then please use the tracking number provided to get an up date on the Royal Mail website.

Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.

Our Delivery info page can give you more information and timeframes.

If you do need to report your order as lost then please contact customerservice@smellincredible.com or by completing the contact form below. 

All our delivery options and timeframes can be found on our Delivery info page.

Don’t worry, nearly all our orders fit through a letterbox so you won’t need to wait around for your order.

You can change your delivery address after placing your order but please do this as soon as possible as most orders are processed within 1 working day. Contact: customerservice@smellincredible.com and we’ll do our best to help you.

We don’t deliver to PO Box addresses. We reserve the right not to deliver an order if we believe the address isn’t secure. For example, a communal postal address. If this affects your order, we’ll notify you as soon as possible.

We currently only ship within the UK.

See our delivery info page for more details on shipping costs and delivery times.

Please refer to our Returns Policy for more information. If you still have have any questions then contact returns@smellincredible.com and we’ll do our best to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Products can only be returned if unopened, unused and have original seals intact. See our Refund and Returns Policy for more info.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since we’ve approved your return, please contact: returns@smellincredible.com

We offer a number of secure online payment methods to ensure our customers can place orders with ease.

• Visa
• Visa Debit
• Mastercard
• American Express
• PayPal
• Klarna

You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer.

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If your order has gone through successfully you will see an order confirmation message on the website and receive an order confirmation email to let you know we have it.

You can add your voucher code on the shopping cart page or on the checkout page by using the – Have a coupon? Click here to enter your code –  link.

Yes, you will have the option to choose a delivery address during the checkout process – this can be different from the billing address.

Yes, if you change your mind please let us know as soon as possible as once orders have been processed it will be too late to cancel an order. In which case see our Refund and Returns Policy to return any unwanted items.

Unfortunately not. We are an online business and do not have staff in place to take orders by phone and our systems are not set up to take telephone orders.

We’re sorry we got it wrong.

So that we can resolve this issue quickly, please contact us at: customerservice@smellincredible.com or by completing the contact form below.

To speed up the process, please include:

1. Order Number

2. Product Name

3. Details of the fault

4. Any images that support the fault, if applicable

As soon as we’ve looked into the issue we’ll let you know what we plan to do next by sending you an email.

If you did not receive an email within 5 minutes of placing your order please check your spam folder.

If it’s not there then please contact customer service by completing the contact form below and we’ll try to help the best we can.

If you have made an error when entering the delivery address please inform us as soon as possible by contacting customerservice@smellincredible.com.

Only verified purchasers can now leave feedback and you will be invited to do so by email after you receive your order.